Privacy Policy

This Privacy Policy explains how Fogless Labs (“Fogless Labs,” “we,” “us” or “our”) collects, uses, shares and protects information about you when you visit foglesslabs.com (the “Site”), contact us, or otherwise interact with us. By using the Site, you agree to the practices described here.

1. Who we are

Fogless Labs is a design and development studio based in Oakland, California. We are responsible for the personal information described in this policy. You can reach us at any time using the details in the “Contact us” section below.

2. Information we collect

Information you give us

• Contact and project details. When you use the “What do you need solved?” prompt or the contact form, email us, or call us, we collect what you choose to share, such as your name, company, email address, phone number, and a description of your problem or project.
• Scheduling details. If you book a call with us, we collect the date and time you choose and the contact details needed to hold the call.
• Communications. We keep records of our correspondence with you, including any files or information you send us.

Information collected automatically

• Technical and usage data. Like most websites, our hosting and security provider automatically records basic information when you visit, such as your IP address, browser and device type, the pages you request, referring pages, and the date and time of your visit. We use this to deliver the Site, keep it secure, and understand in aggregate how it is used.
• Information stored on your device. The Site uses your browser’s local storage to remember your cookie-notice choice and any accessibility settings you pick (such as text size or high contrast). This information stays on your device and is not sent to us.

Voice dictation

If you use the microphone button to dictate your request, speech recognition is handled by your web browser, not by Fogless Labs. Depending on your browser, your audio may be processed by the browser’s provider (for example, Google for Chrome or Apple for Safari) under that provider’s privacy policy. We receive only the resulting text, and only if you submit it.

3. How we use information

• To respond to your inquiries, understand your needs, and prepare proposals or estimates.
• To schedule and hold calls and meetings with you.
• To provide, manage, and improve our services and the Site.
• To keep the Site and our systems secure and to prevent spam, fraud, and abuse.
• To send you information you have asked for, and occasional updates about our work where permitted by law. You can opt out of non-essential messages at any time.
• To comply with legal obligations and to establish, exercise, or defend legal claims.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

• Service providers. Companies that help us run the Site and our business, such as website hosting, security and email routing (Cloudflare), web fonts (Google Fonts), email and calendar (Google’s Gmail and Google Calendar, which receive the details you provide when you book a call with us), and the software tools we use to do our work. They may use your information only to provide services to us.
• Legal and safety reasons. When we believe disclosure is required by law, regulation, or legal process, or is necessary to protect the rights, property, or safety of Fogless Labs, our clients, or others.
• Business changes. In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this policy.
• With your consent. In any other case where you ask us to or agree that we may.

5. Cookies and similar technologies

We do not use advertising or cross-site tracking cookies. The Site uses your browser’s local storage for the preferences described above. Our hosting and security provider may set strictly necessary cookies to protect the Site from bots and abuse. Pages also load fonts from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google. Some case-study pages embed videos hosted on Vimeo; we ask Vimeo not to track you (its “do not track” mode), but your browser still connects to Vimeo’s servers to play the video. You can block or delete cookies and local storage in your browser settings; the Site will still work, but your preferences will not be remembered.

Our Site does not respond differently to browser “Do Not Track” signals. Because we do not sell or share personal information for advertising, there is nothing for a Global Privacy Control signal to opt you out of, but we treat such signals as a valid opt-out request where the law requires it.

6. How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy: generally, for as long as we are in discussions or working with you, and afterward for as long as needed to meet legal, tax, and accounting requirements or to resolve disputes. Technical logs kept by our hosting provider are retained for limited periods under that provider’s policies. When we no longer need information, we delete it or make it anonymous.

7. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections to the Site and access controls on our accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have the right to:

• know what personal information we have collected about you and how we use and share it;
• get a copy of your personal information;
• correct inaccurate personal information;
• ask us to delete your personal information;
• opt out of the sale or sharing of personal information (we do not sell or share it); and
• limit the use of sensitive personal information (we do not ask for it).

California residents. California law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, gives you the rights listed above. In the past 12 months we have collected the categories of information described in section 2 (identifiers, contact details, commercial information about the services you ask about, and internet activity information) for the purposes in section 3, and disclosed them only to the categories of recipients in section 4. We will not discriminate against you for exercising your rights.

Visitors outside the United States. If you are in the European Economic Area, the United Kingdom, or another region with similar laws, you may also object to or restrict certain processing and withdraw consent at any time. We process your information to respond to your requests and take steps before entering into a contract with you, for our legitimate interests in running and securing our business, to comply with the law, and with your consent where required. Your information is processed in the United States.

How to make a request. Email us at connect@foglesslabs.com or call 510.560.3939. We may need to verify your identity before acting on a request. You may use an authorized agent to make a request on your behalf, and we may ask for proof that the agent is authorized. We will respond within the time required by applicable law.

9. Children’s privacy

The Site and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.

10. Links to other websites

The Site may link to websites or services run by others. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page and, if the changes are significant, we will provide a more prominent notice. Your continued use of the Site after an update means you accept the revised policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Fogless Labs
Oakland, California
connect@foglesslabs.com
510.560.3939